Privacy Policy

How is my information used?

MegaHobby.com uses the personal information you provide for a few reasons:

-To ship and track your orders

-To contact you in case of an issue with your order

-To contact you for marketing purposes (but only if you have consented to it)

-To improve our site content, including what products we offer

Children Under the Age of 13:

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this website. Rather, have your parent or legal guardian put in their information.

Order Transaction:

We collect only the information necessary to properly process your order, including name, address, credit card information, and email address. Although we do not require a phone number, we highly recommend it so that we can contact you directly if there is an issue with your order. MegaHobby.com will never give out your phone number to anybody, nor will we use it for any marketing purposes.

Email Addresses:

MegaHobby.com requires an email address to place an order for notification purposes. You will be notified by email when your order ships. Your email address is also necessary for us to look up orders in the future. Your email address will never be given out to any third party.

When you send us an email, we use your email address to reply to your question, and we will store your communication and our reply for any future correspondence. Beyond the initial reply and any related correspondences, we will never use your email address to send you unsolicited messages or information without your consent.

When you accept to receive information about our products, services, newsletters, and promotions, we use your email address and any other information you provided, until you ask us to stop (using the "unsubscribe" button at the bottom of any promotional email). When you request information on our website, including, but not limited to, Q&A, reviews, back-in-stock notifications, and rewards points, you are giving permission for us to utilize your information for that purpose.

Past Orders:

Customers are able to look up any order placed after April 2016 on their customer account. Only orders placed while logged into your account can be looked up. You can always contact our office if you are having an issue finding a previous order.

Cookies Can Be Good:

Cookies have gotten a bad rap recently, but cookies are not anything that endanger you, nor does it affect your security or identity. Cookies are alphanumeric identifiers that our website transfers to your computer through your Web browser to enable our systems to recognize your browser and allow you to continue browsing our site from where you left off. Cookies are needed to manage a customer's shopping session and we recommend that you leave them turned on so our online store will function properly.

This web site uses cookies from the following sources:

• Bigcommerce: This is the software that powers our website and allows you to have a pleasant browsing experience.

• Shopping Cart: When you place items in your shopping cart, a cookie will be placed in your browser to remember the items and keep them there. If you block cookies from our site, your shopping cart will be cleared every time you navigate to another page.

• Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spend on website. Contrary to popular belief, this data has no personal information of yours. Although we will be able to track your location and what pages you visit on our website, we cannot see your name, address, or any other personal information. The only way we get that information is when you place an order with the aforementioned information. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
  
  
• Google AdWords: This allows us to see which pages helped lead to contact form submissions. This allows us to make better use of our paid advertising budget.

• Facebook: This cookie allows us to track traffic from our Facebook page and Facebook ads. It also allows us to use browsing data to better inform our social media strategy.

• Yotpo: This is the software that powers our product and site reviews. This allows us to track what items people are viewing.

• SearchSpring: This is the software that powers our site's search engine. This allows us to regularly improve our search engine functionality so that you can more easily find the items you are looking for.

• Smile.io: This software powers our rewards program

• VISA Checkout: This cookie allows you to utilize the VISA checkout payment option for your order.

• TaxJar and Avalara: These are our two sales tax softwares, which allow us to track all taxable orders so that we can properly report and remit to each state where we are required to remit sales and use tax.