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What is MegaHobby.com's Return Policy?
You may send all returned item(s) in saleable condition within 21 days of purchase. Most of the items we sell require assembly, read the product info to make sure you are purchasing what you want. Please include a copy of the original paper work and/or order number with returned item(s). Upon our receipt of the item(s), you will receive a refund for the amount of the item(s) returned, shipping excluded. Once the returned item(s) are received, please allow seven Business Days for the credit to be processed. If we make a mistake on your order, you will not be charged return shipping. All items must be returned to the following address:

 

MegaHobby.com
Attn: Returns Dept.
901 E Clements Bridge Road, Ste 3C
Runnemede N.J. 08078

 

If your items are returned after 21 days after date of purchase you will receive a Store Credit for the amount of the items. You can use the store to shop for items on the Meghobby.com website. Please note that the Customer is responsible for all return shipping charges, unless it's our error. We do not charge a restocking fee.

 

What happens if an item arrives damaged?
If your box arrives damaged, contact MegaHobby right away to put in a claim. We will contact the Shipping Company with the Claim information, typically within two to six Business Days the issue gets resolved. After we have been contacted by the carrier we will contact you concerning a replacement item. Call us with any questions at 888-642-0093, we are always here to help and put your concerns to rest.


What happens if my item never arrives, despite the tracking information saying it has been delivered?
If you have not received your package and the tracking information says it has been delivered, contact MegaHobby right away to put in a claim. We will contact the Shipping Company with the Claim information, typically within two to six Business Days the issue gets resolved. Call us with any questions at 888-642-0093, we are always here to help and put your concerns to rest. If you have not received your package, you must contact us within 14 days of the
 delivery date for us to be able to file a claim.

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