What is MegaHobby.com's Return
You may send all returned item(s) in saleable condition within 21 days of
purchase. Most of the items we sell require assembly, read the product info to
make sure you are purchasing what you want. Please include a copy of the
original paper work and/or order number with returned item(s). Upon our receipt
of the item(s), you will receive a refund for the amount of the item(s)
returned, shipping excluded. Once the returned item(s) are received, please
allow seven Business Days for the credit to be processed. If we make a mistake
on your order, you will not be charged return shipping. All items must be
returned to the following address:
Attn: Returns Dept.
901 E Clements Bridge Road, Ste 3C
Runnemede N.J. 08078
If your items are returned after 21
days after date of purchase you will receive a Store Credit for the amount of
the items. You can use the store to shop for items on the Meghobby.com website.
Please note that the Customer is responsible for all return shipping charges,
unless it's our error. We do not charge a restocking fee.
What happens if an item arrives
If your box arrives damaged, contact MegaHobby right away to put in a claim. We
will contact the Shipping Company with the Claim information, typically within
two to six Business Days the issue gets resolved. After we have been contacted
by the carrier we will contact you concerning a replacement item. Call us with
any questions at 888-642-0093, we are always here to help and put your concerns
What happens if my item never arrives, despite the tracking information saying it has been delivered?
If you have not received your package and the tracking information says it has been delivered, contact MegaHobby right away to put in a claim. We will contact the Shipping Company with the Claim information, typically within two to six Business Days the issue gets resolved. Call us with any questions at 888-642-0093, we are always here to help and put your concerns to rest. If you have not received your package, you must contact us within 14 days of the delivery date for us to be able to file a claim.